Orders & Shipping

When can I expect my order to be shipped?

At MamaWillow, we work hard to process and ship your order as quickly as possible. Order processing time Orders are usually processed within 1–2 business days after the order is placed. During this time, our team prepares your items, verifies the order details, and packs the products carefully for shipment. Orders placed on weekends or public holidays will be processed on the next business day. Shipping confirmation Once your order has been shipped, you will receive a shipping confirmation email. This email will include your tracking information, allowing you to follow your package until it arrives. Track your shipment You can check the status of your shipment at any time using our tracking page: Track your order Simply enter your order number and the email address used during checkout to view the latest delivery updates. Possible delays While we aim to ship orders quickly, processing times may occasionally take a little longer due to: - High order volume - Public holidays - Logistics or carrier delays If your order has not been shipped after several business days, please contact us and include your order number so we can check the status of your order for you.

Why is there a delay in my order shipment?

We always aim to process and ship your order as quickly as possible. However, in some cases, there may be a short delay before your order is shipped. Possible reasons for shipping delays A delay in shipment can occur for several reasons, including: 1. High order volume During busy periods, such as promotions or holidays, our team may require a little more time to prepare and ship all orders. 2. Logistics and carrier delays Shipping carriers sometimes experience delays due to operational issues, transportation disruptions, or high parcel volumes. 3. Address verification If the shipping address provided during checkout is incomplete or needs verification, it may temporarily delay order processing. 4. Public holidays or weekends Orders placed during weekends or public holidays are processed on the next business day. Check your order status You can check whether your order has already been shipped by visiting our tracking page: Track your order Simply enter your order number and the email address used during checkout to view the latest shipping updates. Need help? If your order has not been shipped after several business days, please contact us and include your order number so we can check the status of your order for you.

How do I track my order?

You can easily track the status of your MamaWillow order using our online tracking page. Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking details. With this information, you can follow your package and see the latest delivery updates. Track your order online To check your order status, simply visit our tracking page: Track your order Enter your order number and the email address used during checkout to view the latest shipping information and delivery updates. When will tracking information appear? Tracking details usually become available after your order has been processed and shipped. Once the carrier scans your package for the first time, the tracking page will show its current location and estimated delivery progress. Didn't receive your tracking email? If you have not received your tracking email: - Check your spam or junk folder - Make sure the email address used during checkout is correct - Allow a little time for the tracking system to update If you still cannot find your tracking information, please contact us and include your order number so we can check the status of your order for you.

What should I do if my order delivery is delayed?

We understand that waiting for a delivery can be frustrating. If your order is taking longer than expected to arrive, there are a few simple steps you can take to check the status of your shipment. Check your tracking information The first step is to check the latest updates using our tracking page. Track your order here Enter your order number and the email address used during checkout to see the most recent shipping updates and the current location of your package. Allow additional delivery time Occasionally, delivery delays can happen due to circumstances outside our control. These may include: - High shipping volume during busy periods - Weather conditions affecting transportation - Delays within the carrier's logistics network - Customs processing for international shipments In many cases, the package is still on its way and will arrive shortly. Contact our support team If your tracking information has not been updated for several days or if your package appears to be lost, please contact us and include your order number. Our team will investigate the issue and help resolve it as quickly as possible.