We always aim to process and ship your order as quickly as possible. However, in some cases, there may be a short delay before your order is shipped.
Possible reasons for shipping delays
A delay in shipment can occur for several reasons, including:
- High order volume
During busy periods, such as promotions or holidays, our team may require a little more time to prepare and ship all orders. - Logistics and carrier delays
Shipping carriers sometimes experience delays due to operational issues, transportation disruptions, or high parcel volumes. - Address verification
If the shipping address provided during checkout is incomplete or needs verification, it may temporarily delay order processing. - Public holidays or weekends
Orders placed during weekends or public holidays are processed on the next business day.
Check your order status
You can check whether your order has already been shipped by visiting our tracking page:
Simply enter your order number and the email address used during checkout to view the latest shipping updates.
Need help?
If your order has not been shipped after several business days, please contact us and include your order number so we can check the status of your order for you.
