At MamaWillow, we work hard to process and ship your order as quickly as possible.
Order processing time
Orders are usually processed within 1–2 business days after the order is placed. During this time, our team prepares your items, verifies the order details, and packs the products carefully for shipment.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping confirmation
Once your order has been shipped, you will receive a shipping confirmation email. This email will include your tracking information, allowing you to follow your package until it arrives.
Track your shipment
You can check the status of your shipment at any time using our tracking page:
Simply enter your order number and the email address used during checkout to view the latest delivery updates.
Possible delays
While we aim to ship orders quickly, processing times may occasionally take a little longer due to:
- High order volume
- Public holidays
- Logistics or carrier delays
If your order has not been shipped after several business days, please contact us and include your order number so we can check the status of your order for you.
